Custom Medical Answering Services
With nearly 5 decades of experience, Cosmopolitan Medical Communications
is your one stop custom medical answering service solution.
A Leader in Patient Communication
Award Winning Solutions for Every Practice
HIPAA-Compliant Messaging
Secure patient communications with our HIPAA-compliant messaging services, ensures privacy & efficiency in every interaction between staff and patients.
Bilingual Answering Services
Empower your practice to connect deeply with every patient, offering fluent, compassionate service in their preferred language for inclusive and effective healthcare communication.
Answering Solutions for All Medical Specialties
Providing efficient, tailored call handling services to support the unique needs of medical specialists,ensuring timely communication for every practice.
and many more...
United States Based, Locally Staffed
Delivering Personalized, Reliable Service Across the Nation
Knowledgeable Operators
Our operators are well trained, ensuring excellent patient care. We excel at handling complex call routing, 24 hours a day.
Quality and Confidentiality
U.S.-based bilingual services, with our center in Glendale, Arizona. Serving all major cities across the U.S.A.
Reliable U.S. Based Support
Our dedicated local providers understand and meet your community's needs, offering personalized patient care.
Ranked #1 Internationally
ATSI Award of Excellence Winner
Highest Standards
The ATSI Award of Excellence is a measure of quality customer service provided by call centers and answering services around the world.
Quality Assurance
"Mystery calls" are placed by a 3rd party to participating call centers, and can be received at any time, 24 hours a day, 7 days a week.
Enhancing Patient
& Doctor Connections
Optimize every interaction with our specialized medical answering services, ensuring unparalleled care and operational excellence.
Enhance patient care and streamline operations with our tailored medical answering services. Boost satisfaction with expert call handling, appointment scheduling, and 24/7 support, ensuring a seamless experience for every patient interaction, day or night.
Frequently Asked Questions
Q: What approach is used to manage complex on-call schedules for large medical groups?
A: Managing complex on-call schedules can be a big challenge for large medical groups. Our system makes it easy to accommodate multiple physicians and rotating schedules. We ensure the right person is contacted at the right time. With advanced, customized call routing, schedules can be updated quickly. Calls are directed based on time of day, specialty, or any specific protocols your group requires. This reduces confusion and ensures your on-call staff are always reachable without any mix-ups.
Q: Does our service prioritize calls and route them based on urgency?
A: Yes, we offer customized call handling that makes sure urgent calls are prioritized and routed correctly. Whether it's an urgent medical issue that needs immediate attention or just a routine question, our agents follow your guidelines closely. Every call is handled with the right level of urgency and care.
Q: What measures are taken to protect patient information & maintain HIPAA compliance?
A: We take patient data security seriously and follow HIPAA compliance to the letter. All communications—whether by phone or messaging—are encrypted and handled by agents trained in HIPAA protocols. This keeps sensitive information safe and helps avoid non-compliance risks or penalties.
Q: How do we handle high call volumes during busy periods?
A: We understand that call volumes can jump unexpectedly, whether it's a busy season or something out of the ordinary. Our system is flexible and can quickly scale to meet your needs, so no call ever goes unanswered.
Q: How do we accommodate patients who speak Spanish
A: Our agents provide bilingual support to make sure your Spanish speaking patients feel understood. They're trained to handle calls with care and professionalism, so everyone gets the same level of service.
Q: Are we able to fully customize the way calls are handled?
A: Yes. Our call handling is completely customizable based on your practice's needs. Whether it's gathering certain details, dealing with lab results, or directing calls to the right specialist, we work with you to set up protocols that fit each specialty perfectly.
Q: Do we use offshore staff for answering calls?
A: Unlike many call centers, we don't outsource overseas. We believe outsourcing calls overseas will likely hurt call quality. Cultural differences and communication barriers negatively impact patient satisfaction. They cause misunderstandings during important interactions. Our team is made up of local U.S. based persons. They are trained to provide clear, compassionate communication that meets your patients' needs and expectations.